Your mission
ABOUT THE ROLE
We are looking for a Team Manager to join the team. This is an exciting opportunity for someone with managerial qualities and with a focus on growth. The successful candidate is willing to challenge, lead by example, learn, who is self-motivated, empathetic and a proactive individual. This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.
WHAT YOU'LL BE DOING
We are looking for a Team Manager to join the team. This is an exciting opportunity for someone with managerial qualities and with a focus on growth. The successful candidate is willing to challenge, lead by example, learn, who is self-motivated, empathetic and a proactive individual. This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.
WHAT YOU'LL BE DOING
- Working closely with the Group Manager to assist as a key point of contact for day to day operations.
- Actively managing and supporting the team on a day-to-day basis. (Catch ups, 1-2-1’s, coaching, and assisting with general queries)
- You will be responsible for delivering daily and weekly reports while maintaining trend data in the background.
- You will be responsible for dealing with client/Front of House escalations.
- Dealing with compliance, Fraud, KYC, Sanctions and complaints
- Ensuring team members are fully briefed on new information within agreed time scales.
- You will be responsible for generating and maintaining SOP’s.
- Ensure that service level is maintained, and impacts are managed effectively when making team decisions - including creating and presenting trainings, authorization of training requests, team briefings, and any other absence.
- Continuously reviewing opportunities to streamline processes and implement any process or system changes that will drive efficiencies
- You will have the ability to implement and facilitate the personal and professional development of your team by giving them constructive feedback.
- Excellent communication and influencing skills with the ability to plan, prioritise and allocate work to achieve and exceed agreed SLA’s.
- You will support your team by assisting during peak interaction periods/Days where absences occur, to ensure SLA’s are protected and your team is supported.