About The Role
We are looking for a Customer Support Advisor to join the team in Ireland. This is a permanent work from home position based in Ireland.
Salary:
The annual gross salary for this role is 30,000 euros.
Schedule
Candidates will need to be available to work Monday to Sunday, (40 hours per week), covering 8 hour shifts, between 9.30am to 12 midnight.
Our Partner:
This is an exciting opportunity for an experienced Customer Support Advisor. This is a permanent work from home position based in Ireland.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be huge opportunities for growth within this role and the opportunity to support global customers.
What you'll be doing:
Customer Support:
Our recruitment process: (3 stages)
Salary:
The annual gross salary for this role is 30,000 euros.
Schedule
Candidates will need to be available to work Monday to Sunday, (40 hours per week), covering 8 hour shifts, between 9.30am to 12 midnight.
Our Partner:
This is an exciting opportunity for an experienced Customer Support Advisor. This is a permanent work from home position based in Ireland.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be huge opportunities for growth within this role and the opportunity to support global customers.
What you'll be doing:
Customer Support:
- Resolve customer issues related to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
- Deliver premium customer service through both chat, email and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Maintain up-to-date knowledge of our products and services to effectively assist customers.
- Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
Our recruitment process: (3 stages)
- 30 min Teams interview with the Recruitment Team
- English written Language test
- 45 min Teams interview with the Hiring Team