HR Business Partner (Remote in Portugal)

Temporary, Full-time · Portugal-Supports

About The Role
Job Title: HR Business Partner
Location: Remote based in Portugal. 

We are seeking an experienced and knowledgeable HR Business Partner to join our team.
  
As an HR Business Partner, you will be responsible for providing HR support and guidance to our organization, with a specific focus on Portuguese labour law, policies, and procedures.  
 
This is a critical role that requires a deep understanding of local labour regulations and the ability to effectively navigate HR issues. The ideal candidate will possess strong analytical, communication, and problem-solving skills, along with a proven track record in partnering with business leaders to drive HR initiatives. 
 
WHAT YOU'LL BE DOING 
 
Strategic HR Support: 
  • Collaborate with senior leaders and managers to understand business objectives and align HR strategies and initiatives accordingly. 
  • Act as a trusted advisor to business stakeholders, providing expert guidance on HR matters and helping to drive organizational effectiveness. 
  • Proactively identify HR trends, issues, and opportunities to anticipate and address potential challenges or risks. 
Employee experience  
  • Will be a key stakeholder in creating and maintaining a culture of great employee experience 
  • Help support and drive engagement initiatives.  
  • Helping to build a best-in-class remote BPO where our team members are at the centre of everything we do  
Portuguese Labour Law Expertise: 
  • Ensure compliance with local labour laws and regulations, providing guidance on employment contracts, working hours, leaves, and other legal requirements. 
  • Stay up to date on changes in labour legislation and communicate relevant updates to the organization. 
  • Advise management on an array of topics in accordance with Portuguese labour law. 
HR Policies and Procedures: 
  • Develop, implement, and review HR policies, procedures, and guidelines in alignment with local labour laws and best practices. 
  • Educate employees and managers on HR policies, ensuring awareness and adherence to established guidelines. 
  • Conduct regular audits to ensure policy compliance and identify areas for improvement. 
Employee Relations and Conflict Resolution: 
  • Provide guidance and support on employee relations matters, including conflict resolution and workplace investigations.  
  • Investigate and address employee complaints or concerns in a timely and fair manner, following company protocols and local labour laws. 
  • Mediate disputes and facilitate effective communication between employees and managers. 
HR Data Analysis and Reporting: 
  • Analyze HR metrics and data to identify trends, patterns, and areas for improvement. 
  • Prepare and present HR reports to management, providing insights and recommendations to drive informed decision-making.
Your profile
  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred). 
  • Extensive experience as an HR Business Partner or HR Generalist, with a focus on Portuguese labour law and corrective action processes. 
  • Strong knowledge of Portuguese labour legislation, employment contracts, disciplinary procedures, and workplace compliance requirements. 
  • Proven experience in developing and implementing HR policies and procedures. 
  • Excellent interpersonal and communication skills, with the ability to build effective relationships with stakeholders at all levels. 
  • Analytical mindset with the ability to use data to drive insights and support decision-making. 
  • Ability to handle sensitive and confidential information with discretion and professionalism. 
  • Fluency in English is essential. 
Why us?

  • Fully Remote work based in Portugal 
  • A competitive salary 
  • Internet Allowance of 20 euros per month and Meal Card Allowance of 7.63 Euros per working day 
  • Benefits including Health Insurance and Flexible Benefits
  • Equipment provided 
  • Home office allowance (Once-off pay and claim to help you set up your home office) 
  • Online Gym and Wellbeing Studio.   
  • The opportunity for professional growth.   
  • Fun company events and team outings.   
  • Autonomy and Responsibility 
About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies. 
 
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands. 
 
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia. 
 
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

We are looking forward to hearing from you!
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