About The Role
Job Title: Customer Support Advisor - Finnish
Location: Remote based in Ireland
Terms: Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday – 8h shifts covering 8am-6pm (with potential for some weekends)
This is an exciting opportunity for an experienced Customer Support Advisor with English and Finnish.
This is a permanent work from home position based in Ireland
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
WHAT YOU'LL BE DOING
Customer Support:
Location: Remote based in Ireland
Terms: Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday – 8h shifts covering 8am-6pm (with potential for some weekends)
This is an exciting opportunity for an experienced Customer Support Advisor with English and Finnish.
This is a permanent work from home position based in Ireland
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
WHAT YOU'LL BE DOING
Customer Support:
- Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
- Deliver premium customer service through chat, email and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers.
- Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.