Instructional Designer

Permanent employee, Full-time · Portugal-Supports, Ireland - Supports

About The Role

Job Title: Instructional Designer
Location: Remote based in Portugal or Ireland (May need to travel overseas occasionally)
Terms: Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday – 12 midday to 8.30pm daily (negotiable)

We are seeking an Instructional Designer with 3-5 years of experience to support our partner OURA and help the Member Experience (MX) Education team develop training interventions. In this role, you will support the design, development, and evaluation of asynchronous and instructor led training (ILT) experiences. You will leverage your understanding of instructional design principles and your proficiency with various eLearning authoring tools to create high-quality training solutions that meet the needs of our learners.

This is a permanent work from home position based in Ireland or Portugal.

ABOUT THE TEAM

The successful candidate will be supporting a team providing customer support for our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.

WHAT YOU'LL BE DOING

As an Instructional Designer you will

Collaborate with L&D Program Managers and subject matter experts (SMEs) to identify learning objectives, analyze target audiences, and define content requirements for various training initiatives
Apply instructional design methodologies (e.g., ADDIE) to create engaging and effective learning solutions, primarily for asynchronous and instructor led delivery
Design and develop a variety of asynchronous learning materials, including but not limited to:
Interactive eLearning modules (SCORM/xAPI compliant)
Video scripts and storyboards
Job aids and performance support tools
Quizzes, assessments, and activities
Online resources and documentation
Utilize eLearning authoring tools to build and publish interactive learning content
Ensure all learning content is clear, concise, accurate, accessible, and aligned with our clients brand guidelines
Incorporate multimedia elements (graphics, audio, video) to enhance the learning experience
Conduct reviews of developed materials to ensure functionality, accuracy, and adherence to design specifications
Assist in evaluating the effectiveness of training programs and recommend improvements based on feedback and data
Manage multiple projects simultaneously, adhering to deadlines and project plans

Your profile

To thrive in this role, you should possess the following qualifications and attributes:

3-5 years of demonstrable experience in instructional design and curriculum development
Proven experience developing engaging and interactive eLearning modules. Candidates should be able to share a sample of work (e.g., eLearning, ILT, storyboard)
Proficiency with at least one major eLearning authoring tool (e.g., Articulate Storyline, Rise 360, Adobe Captivate)
Strong understanding of adult learning principles, instructional design theories, and learning methodologies.
Excellent written and verbal communication skills, with the ability to translate complex information into easily digestible content.
Ability to work independently and collaboratively in a fast-paced, team-oriented environment, with ability to work as needed with US friendly time zones
Strong attention to detail and organizational skills
Experience with Learning Management Systems (LMS) administration and course publishing
Flexible and available for occasional international travel

Why us?

Fully Remote work based in Portugal or Ireland
A competitive salary
Equipment provided
Home office allowance
A Buddy on joining
Online Gym and Wellbeing Studio 
The opportunity for professional growth  
Fun company events and team outings 
Autonomy and Responsibility

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About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

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We are looking forward to hearing from you!

Thank you for your interest in Otonomee. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@otonomee.com