We’re looking for a Business Analyst to join the Otonomee team. This is an excellent opportunity for someone with 2–3 years of BA experience who’s ready to take ownership of their work end-to-end, while still having the support of a collaborative team around them. 

In this role, you’ll gather, document, and validate requirements, turning them into clear process flows, user stories, and functional specifications. You’ll actively map and analyse existing processes, identify gaps and pain points all while supporting new client onboardings and contributing to broader transformation initiatives across the business.  

On a day-to-day basis, you’ll work closely with colleagues across the business to ensure requirements are clear, well-documented, and fully traceable. Reporting to the Transformation Manager, you’ll play a key role in driving consistency and efficiency in how we support the business. 

This is a permanent work from home position based in Portugal. 

• Partner with stakeholders to gather, analyse, and document business requirements.
• Map, analyse and maintain business processes, workflows, and any other relevant material.
• You will continuously analyse pain points to identify opportunities for improvement.
• Conduct impact assessments for proposed changes and new initiatives.
• Support new client onboardings, internal projects, internal teams, and broader initiatives to ensure smooth delivery of business solutions.
• Produce reports summarising business analysis findings, outcomes, and final project wrap-up activities.
• Drive consistency and efficiency in how requirements are captured, documented, and communicated.
• Collaborate closely with the Transformation Manager and business leaders to maintain visibility and alignment across initiatives.
• Promote consistency in documentation, reporting, and analysis practices.
• Support testing and validation for new processes and system enhancements.
• Contribute to defining and improving BA best practices across the organisation.