Project Manager (Remote in Portugal)

Permanent employee, Full-time · Portugal-Supports

About The Role

We are looking for a Project Manager to join the Otonomee team.  This is an exciting opportunity for someone who thrives in fast-paced environmentenjoys balancing multiple priorities, and values the autonomy to make meaningful decisions. 

In this role, you will lead the end-to-end delivery of projects spanning technology, operations, and business transformation. You’ll collaborate with cross-functional teams to manage project plans, coordinate dependencies, mitigate risks, and ensure successful outcomes aligned with business objectives.  

Reporting to the Transformation Manager, you will also help establish project management standards and best practices, while supporting key initiatives such as process optimization, automation, client onboarding, and internal transformation programs. As the first dedicated Project Manager within the organization, you will play a critical role in shaping project governance and embedding project discipline across the business all while independently contributing to, managing and driving projects from concept to completion. 

This is a permanent work from home position based in Portugal. 

 

 

WHAT YOU'LL BE DOING 

 

As Project Manager, you will be responsible for leading and delivering high-impact projects across various business functions. You will be the central point of coordination for cross-functional teams, ensuring initiatives are delivered on time, within scope, and aligned to strategic priorities. This is a hands-on, delivery-focused role with the opportunity to shape project management practices from the ground up. Key Responsibilities:  

 

  • Lead end-to-end planning, execution and delivery of technology, business and transformation projects, ensuring scope, timelines, and quality targets are met.
  • Develop project plans, roadmaps, and reporting frameworks to track progress and communicate with stakeholders.
  • Manage project budgets, resource allocation, and risk mitigation strategies.
  • Facilitate cross-team collaboration between business, operations, IT, and vendor partners.
  • Champion agile and hybrid delivery models, promoting iterative progress and adaptability.
  • Drive standardization of project management practices, tools, and templates across all business functions.
  • Monitor project KPIs and deliverables, ensuring outcomes align with business strategy and value creation.
  • Identify opportunities for continuous improvement in delivery methodology, governance, and stakeholder engagement.
  • Collaborate closely with the Transformation Manager and business leaders to ensure visibility and alignment across initiatives.

 

Your profile

ABOUT YOU 

To thrive in this role, you should possess the following qualifications and attributes: 

  • Proven experience as a Project Manager
  • Experience in technology, SaaS, or CX-focused organizations desirable.
  • 5–8 years of total professional experience, with at least 3–5 years in end-to-end project management roles.
  • Strong knowledge of agile, waterfall, and hybrid project management methodologies.
  • Proficiency in project management tools (e.g., Jira, MS Project, Asana).
  • Proven ability to operate as an independent project owner, taking full responsibility for planning, execution, and delivery.
  • Excellent stakeholder management and communication skills, with the ability to engage at all levels of the organization.
  • Strong financial and risk management capabilities; able to track budgets, forecasts, and ROI effectively.
  • Ability to balance technical understanding with awareness of business impact and customer value.
  • Highly organised, detail-orientated and outcome driven. 
  • Project management certification (PMP, PRINCE2, or Agile/Scrum) desirable.
  • Business awareness and ability to drive out business benefits through the use of technology.
  • Ability to solve complex problems with pragmatic solutions.
  • Demonstrate flexibility and adaptability with a strong focus on value delivery, including a willingness to provide hands-on support to ensure effective task completion.
  • Strong leadership skills to support and guide team members.
Why us?

WHAT YOU GET IN RETURN: 

 

  • Fully Remote work based in Portugal
  • A competitive salary
  • Equipment provided
  • Home office allowance 
  • A Buddy on joining 
  • Online Gym and Wellbeing Studio.  
  • The opportunity for professional growth.  
  • Fun company events and team outings.  
  • Autonomy and Responsibility
About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies. 
 
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands. 
 
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia. 
 
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

We are looking forward to hearing from you!
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