Talent Acquisition Team Lead

Permanent employee, Full-time · Romania _ Remote

About The Role
We are seeking a highly motivated and experienced  Senior Recruiter to join our growing team .
This is a work-from-home role in Romania . 
 
This is more than a recruitment role – it’s a chance to play a strategic role in building out a team that will power our growth and customers’ success. You’ll be a true partner to our senior leaders across Europe , building relationships, advising and delivering TA approaches that prioritize both our internal stakeholders and the experience candidates have with us. 

As a trusted advisor, you’ll bring market insights and innovative sourcing strategies for your location ensuring Otonomee continues to attract exceptional people across  Customer Service, Technical Support , Operations, and other non-tech functions. You’ll also help strengthen our employer brand and support diversity and inclusion efforts, while contributing  to  TA practices for a scaling global company.
 
What you'll be doing 
  • Partnering with the business  to understand their hiring needs and advise on recruitment strategies. 
  • Team Leadership: Lead, mentor, and develop the team of recruiters to achieve hiring targets and improve overall recruitment processes
  • Performance Monitoring: Analyze team performance metrics, assess effectiveness, and implement improvements as needed
  • Source, screen and evaluate candidates through various channels including job boards, social media, referrals, and direct sourcing. 
  • Stakeholder Collaboration: Partner with the hiring managers and department heads to understand hiring needs and create job specifications.
  • Candidate Sourcing: Oversee candidate sourcing efforts and ensure a diverse candidate pool through various recruitment channels.
  • Interviewing and Selection: Participate in the interview process where necessary in particular for key positions and guide the team in candidate assessment and selection.
  • Along with wider global team contribute to the overall recruitment strategy.   
  • Continuously find new ways to improve the recruiting process  
 
The roles you'll be hiring for
You will be recruiting Customer and Technical Support Agents as well as Operational Support roles at all levels contributing to the growth of our Partners. Our Partners are often start up or scales up businesses in industries such as Healthtech, Fintech, Aviation and ecommerce.  
You'll be hiring for roles that are based in Romania but also supporting your colleagues in other EU locations .

The Recruitment Process
Our recruitment process is in 4 stages. 
  • 30 min interview over Teams with the Recruiter
  • Language test if applicable to the role 
  • 45 min interview over Teams with the Hiring Team
  • 30 min interview with  Function lead  
Your profile
Your profile
  • Previous experience as a Senior / Lead Recruiter, preferably in the BPO industry or other fast paced scale up business .
  • Proven experience working fully remote and thriving in a distributed, asynchronous team culture.
  • Adaptability: Ability to adjust to changing recruitment needs and strategies in a fast-paced environment.
  • Resilience: Capability to handle challenges and pressure, especially during peak hiring seasons.
  • Team Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
  • Hands-on expertise with  (ATS), Personio an advantage with a strong ability to drive automation and improve hiring workflows.
  • Demonstrated expertise in leading  full-cycle recruitment, including sourcing, interviewing, and assessing candidates. 
  • Experience with improving  Recruiting processes and Employer Branding initiatives. 
  • Focused on providing a best-in-class Candidate Experience 
  • Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively. 
  • Strong attention to detail and a commitment to maintaining data accuracy and confidentiality. 
  • Strong communication skills and fluent English, written and spoken.

Why us?
Why us?
  • Fully Remote work based in Romania 
  • A competitive salary 
  • Work from Home Allowance  
  • Equipment provided 
  • Home office allowance 
  • Autonomy and Responsibility 
  • A Buddy on joining  
  • Online Gym and Wellbeing Studio.   
  • The opportunity for professional growth.   
  • Fun company events and team outings.   
  • Autonomy and Responsibility 
About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies. 
 
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands. 
 
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia. 
 
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

We are looking forward to hearing from you!
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