Annual Gross Salary: 20.000 euros (inclusive of 2 holiday allowances; Plus Nights Allowance).
Allowances: Internet allowance of 20 euros per month and meal allowance of 10.46 euros per day.
Schedule: Monday - Friday 8:00 - 16:30.
Our Partner:
The successful candidate will be supporting our partner, Gigs. Backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb, Gigs is the world's first telecom-as-a-service platform.
The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you!
What you'll be doing:
- Provide frontline Customer Support in English and German
- You will be the first in line for Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
- You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
- You'll provide exceptional support to resolve customer issues and requests swiftly.
- You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
- You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
- Take a proactive approach in analysing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support.
- 30 min Teams interview with the Recruitment Team.
- Language test if applicable to the role.
- 45 min Teams interview with the Hiring Team.